<p><span style="font-size:12pt"><span style="font-family:Calibri,&quot;sans-serif&quot;"><strong><span style="font-size:20.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">What is ISO 9001?</span></span></strong></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:Calibri,&quot;sans-serif&quot;"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">ISO 9001 is a&nbsp;<strong>globally recognized standard for quality management</strong>. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS).</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:Calibri,&quot;sans-serif&quot;"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Implementing ISO 9001 means your organization has put in place effective processes and trained staff to deliver flawless products or services time after time.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:Calibri,&quot;sans-serif&quot;"><strong><span style="font-size:20.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Why is ISO 9001 important?</span></span></strong></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:Calibri,&quot;sans-serif&quot;"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">With more than one million certificates issued to organizations in 189 countries, ISO 9001 is the most widely used quality management standard in the world.&nbsp;Within the ISO 9000 family, which defines seven quality management principles including a strong customer focus and continual improvement, ISO 9001 is the only standard that can be certified to (though certification is not mandatory).</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:Calibri,&quot;sans-serif&quot;"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Business benefits include:</span></span></span></p>

<ul>
	<li><span style="font-size:12pt"><span style="font-family:Calibri,&quot;sans-serif&quot;"><strong><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Customer confidence</span></strong><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">: The standard ensures that organizations have robust quality control processes in place, leading to increased customer trust and satisfaction.</span></span></span></li>
	<li><span style="font-size:12pt"><span style="font-family:Calibri,&quot;sans-serif&quot;"><strong><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Effective complaint resolution</span></strong><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">: ISO 9001 offers guidelines for resolving customer complaints efficiently, contributing to timely and satisfactory problem-solving.</span></span></span></li>
	<li><span style="font-size:12pt"><span style="font-family:Calibri,&quot;sans-serif&quot;"><strong><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Process improvement</span></strong><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">: The standard helps identify and eliminate inefficiencies, reduce waste, streamline operations, and promote informed decision-making, resulting in cost savings and better outcomes.</span></span></span></li>
	<li><strong><span style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Ongoing optimization</span></span></strong><span style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">: Regular audits and reviews encouraged by ISO 9001 enable organizations to continually refine their quality management systems, stay competitive, and achieve long-term success.</span></span></li>
</ul>
